buildnas.blogg.se - Pelco camera s repairs

Cameras beyond the 30 day period, but still within Warranty period are able to be exchanged for refurbished cameras, but not credit or refund. The product must have been sold to an Axis Channel Partner, be in “Like New” condition and be returned within 90 days.Īrecont Vision: If a camera is determined to be "Bad" within 30 days, it will be exchanged for a new camera. Axis supports an 'Open Box' return policy for Channel Partners where uninstalled, opened product can be returned with a 10% fee up to a maximum of $250. Advanced replacement products are shipped within 24 hours when inventory is available. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.Īxis: Any product determined faulty within 30 days is entitled to new product replacement with valid RMA.

Here is a short review of relevant formal policies from manufacturers: Additionally, typically manufacturers require some prior approval or RMA to accept returns. Unlike Pelco, most manufacturers have significantly shorter return policies and no formalized commitments for next day shipping. We thus are able to provide the same benefits to all customers regardless of their point of purchase." A Distributor has the same opportunity to extend our “No Questions Asked” policy to their customers when product is shipped from their inventory. With the new 90 policy we have extended the “No Questions Asked” way of doing business to our Strategic Distribution Partners as well. If an integrator buys through a distributor instead of directly through Pelco, does the practical benefit or impact of 24/90 change?: "The benefits of the 24/90 policies are much the same for all customers, direct or indirect. For customers who purchase from a Distributor and who have a need to return a Pelco product to their distributor as part of the “90-Days No questions asked” policy, the Distributor will provide a credit to the customer, and Pelco will in turn provide a credit to the Distributor when they return the product to us." Will Pelco issue me a credit or cash refund on returned product?: "For customers that buy Pelco product directly from us, we will issue a credit in the case of a return. If customers wish to request expedited shipping, we will charge our customary rates for those expedited shipments." That is the policy as it relates to this program. This new 24-Hour Out-the-Door promise for our ASL list of products provides for Ground Shipment if we miss our promised ship date. How will Pelco handle situation where 'out of stock' parts are needed more urgently than 'free ground shipping' provides?: "Pelco's standard policies will still determine how we treat special requests for shipping. We asked Pelco several additional questions in order to clarify some of the 'gray areas' of the policy:

"90-Day No Questions Asked Returns": Any new or used Pelco item can be returned within 90 days of initial purchase with no restocking fee.

"24-Hour Out-The-Door Shipping": Pelco items appearing on an Approved Stocking List are guaranteed to ship within one business day, or Pelco "pays ground freight shipping" within the US, and for our Canadian customers we will provide a 2.5% rebate.".

Pelco lays out the policy on their website, with two major claims: At best, the buyer finds another source to buy from, or at worst finds a competitive product from a different manufacturer to meet the need. Now, if an item is backordered, the initial order is cancelled and alternative sources are sought. Ten years ago, if a manufacturer's item was out of stock or backordered, it forced the buyer to renegotiate an installation or maintenance deadline. Today, customers can be more demanding about quick turn-around. In this note, we examine this policy's value and see how it stacks against competitors. Will making returns easy and guaranteeing stock draw integrators to Pelco? The company thinks so, and they have leveraged the idea into a recently announced Product Shipping/Return Guarantee.